205 . I called Fido two days ago to change my plan and never got a confirmation e-mail. I don't even know where to begin. I mean. This is THE place to find answers, ask questions and share advice. very fun place to work at, very optimistic and open to growth interanlly, benefits. I need to find out how/when I can cancel w/out penalty, but cannot get hold of a live person...:-( no-Ingles, so cannot call, need chat function. Cookies help us deliver our Services. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I waited on hold for an hour to speak to an agent and tried live chat and waited 45 minutes before the chat session was closed. How are customers supposed to contact Fido? Pastebin’s SMART filters have detected potentially offensive or questionable content ahead. Hi Kelley, If you want an assistance regarding any Microsoft concerns and you to talk to our Answer Desk team, you can do so by accessing this link.Once you access the link, click the Get started button and our virtual agent will first help you out with your concern.If our virtual agent determined that you need further assistance, it will give you a link to talk to a person. 03:04:20 PM [Agent] Thank you for connecting to Fido Live Chat, I hope I was able to address all your concerns. We’ll help you get started, and be sure to check out the Library; your go-to for how-tos. Most changes to your Koodo account can be done for free via Self Serve. Jan 20th, 2016. Spoke to a Fido agent over the phone today. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. Our community is ready to answer. Still need help? and they pay good commissions. Alternatively, we can send you a PM through the Community to review the charge. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you can manage to speak to an agent, tell them, in your best Standard Canadian accent, that the voice recognition doesn't understand you. Fido is an amazing place to work , we have ping pong table and we do a lot of fun activities around ,. Although the wait time aren't what we want our customers to experience, it is Black Friday/Cyber Monday weekend after all and we're receiving a higher volume of calls and chats. Make sure "rogers.com" is not listed under "Websites you've added to Compatibility View. I called back the same day and the agent said the previous agent gave me a plan completely different from what we settled for. Enter your postal code to check availability in your area. Press J to jump to the feed. Thank you for choosing Fido; Be Safe! Let me tell you they are all about sales and sales only. Contact us with your questions anytime. Examples of AGENT words would, therefore, include mummy, daddy, Fido. A terrible place to work, I worked at the Call Center at Burnaby. 02:59:52 PM [Agent] Sorry to hear you lost your job your current balance is 350.00 The past due amount is 200.00The minimum payment to resume this account is 200.00, 03:00:32 PM [Cus] Because I don’t have 200$ with me whatever I’m ready to pay is what I have until October 7th, 03:00:51 PM [Cus] I don’t even have groceries neither no one can call me. ". Dealing with customers with complaints and issues. Thank you for choosing Fido; Be Safe! I have a $7 bill error that is almost not worth putting more time into but for the principle. If you're unable to download the latest version of Internet Explorer, please ensure you have compatibility view turned off. hard calls, repetitive, meeting stats and quotas every day, not enough down time. Press question mark to learn the rest of the keyboard shortcuts. Once the account is up to date we can look into resuming the servcies for you. they teach you so many tips and tricks that could make the difference to someone's day on the other end of the phone. You'll still be able to use our site, but it might not work or look the way it's supposed to. hardest part of the job was doing it 40 hours a week. What should you wear to an interview at FIDO? If you can show Fido that a competitor’s plan makes financial sense & is a better deal for you in the long run, even with any Early Cancellation Fees you will be paying, you are likely to be offered a favorable retention plan (though, it might take a few calls before you get an agent who is helpful). They don’t show you half the stuff you need to know I was work at home customers had to wait 1.5 to 2 hrs to talk to a supervisor terrible constantly pushing no stops between calls continuous. input your fido number. call fido. i know you may not want to change your account or whatever, but with this you will reach a csr. Sorry I’m confused, 03:03:33 PM [Agent ] Yes once the account is up to date we can resume the account for you, 03:04:11 PM [Cus] Thanks for being so helpful. The best managers and team leaders to work with. If you don't meet your sales targets your a nobody to them just another employee. 3. 03:02:03 PM [Agent] Sorry to hear that I will note your account. 26 min ago, XML | Stay away from this garbage company. 03:03:58 PM [Cus] Ok. 03:04:11 PM [Cus] Thanks for being so helpful. 205 . How should you prepare for an interview at FIDO? As a 21 year fido member, and after mentioning I was actively looking to leave for another provider, the agent took the time to come up with a much better byod plan than my current one of 4 years. Old plan : $65 / 10g plus 5g bonus i learned and developed my customer service skill enormously!! typical day at work was basically taking calls all day. 18 min ago, mIRC | Fido Solutions is a Canadian telecommunications provider which focuses on mobile services as well as home Internet! Never ... Is this simply due to the fact that Fido's servers have yet to 'refresh', so to speak, and update on my usage in that case? Save time and self-serve online! 03:03:39 PM [Agent ] So on Oct 7th. They have no internal growth or anything and will schedule you 1-9pm for like 2 years and work every weekends. Management was great!!! Still need help? sometimes u get free coffee and donuts as well. When your first hired they make it sound like you just hit the lottery, believe me everything they say is complete BS. The semantic category used to include all inanimate objects is simply labeled OBJECT. The staffs are great people to work with, always willing to educate and help each other. I owe more money than you do on my account and I’m still using my data. The semantic category used to include all inanimate objects is simply labeled OBJECT. Ask a question about working or interviewing at FIDO. sales oriented. By continuing to use Pastebin, you agree to our use of cookies as described in the, American Whitewater - National River DB - IL Rivers KML, American Whitewater - National River DB - HI Rivers KML, Trust System/Algorithm v1.0 - anti bot/alt, American Whitewater - National River DB - AR Rivers KML. I waited on hold for an hour to speak to an agent and tried live chat and waited 45 minutes before the chat session was closed. We can help. Go to fido.ca/onlinesupport to find out more. What is the work environment and culture like at FIDO? 58 min ago, HTML | 03:03:33 PM [Agent ] Yes once the account is up to date we can resume the account for you. a guest . The co workers at ATELKA were excellent. Need some answers? 39 min ago, Lua | The salary isn't competitive enough, surely they can do better in this aspect. Why Fido… i like working with my co-workers, everyone was helpful and patient. Very statistics oriented with weekly meeting with your managers. We’re here for you — just use the info below to connect with us! This is THE place to find answers, ask questions and share advice. With that said, please reach out on Facebook or Twitter by private message and someone will be able to assist you. In contrast to animate beings, inanimate objects are not alive and they are, therefore, not capable of acting independently or of making decisions. We recommend upgrading your browser. not alot of possibility to move forward in the company, Agent de service à la clientèle pour la compagnie, great work environment, kind and caring people, great place to work. 4. Everyday is new and full of life . Over all great experience. Your service will be off until you pay $200. in summer we get every two weeks free BBQ party . I love working at Fido. We started with a class of 15 people and now theres only 4 people remaining. However, we had very short breaks and very strict sales objectives to attain. In this type of field you will need to be able to read people to prevent issues. A typical day of work is usual moderate traffic of customers. Great environment to work at. Go to fido.ca/onlinesupport to find out more. 03:04:20 PM [Agent] Thank you for connecting to Fido Live Chat, I hope I was able to address all your concerns. excellent job culture and very friendly environment. 03:02:47 PM [Cus] So that would be when I pay on October 7th ? It does have a good culture and teamwork. Help us be the best! Neither can the store help me to change my plan. As we interact with customers all day , we come to know their culture , likes , dislikes , hobbies,preferences etc . I enjoyed our days at work. 02:57:19 PM [Agent ] Thank you one moment please while I review your account. ... nope, when you chat in , any agent that you get, ask them to transfer to me, there are not … If you can show Fido that a competitor’s plan makes financial sense & is a better deal for you in the long run, even with any Early Cancellation Fees you will be paying, you are likely to be offered a favorable retention plan (though, it might take a few calls before you get an agent who is helpful). They will have a supervisor call me back the next day. Fun workplace with a chill game room, very upspeed. We’ve got a great range of tools to help you out! I was first hired to be a Loyalty customer service rep but just before training was done they said too bad " you all are now RETENTION". TypeScript | SIGN IN. Its a good job learning different areas of campagnes and the hours are flexible, I wish the pay was more but at the time. How is feedback from management delivered at FIDO? unable to speak with an agent, or change my plan online 60$/10gb. Managament sucks no support whatsoever. unable to speak with an agent, or change my plan online 60$/10gb. Mobile & Internet support. By using our Services or clicking I agree, you agree to our use of cookies. Hi Kelley, If you want an assistance regarding any Microsoft concerns and you to talk to our Answer Desk team, you can do so by accessing this link.Once you access the link, click the Get started button and our virtual agent will first help you out with your concern.If our virtual agent determined that you need further assistance, it will give you a link to talk to a person. The managers and the supervisors are so unprofessionals they keep talking about the company in a bad bad way... Do these reviews help you learn more about. Jan 20th, 2016. Fido Chat Agent. There was an issue checking availability. Employee benefit not that great. 24/7, 365 days a year. In contrast to animate beings, inanimate objects are not alive and they are, therefore, not capable of acting independently or of making decisions. 02:56:50 PM [Cus] 2******** (phone number). the influx of call is sometimes over whelming. Did you know that certain transactions are only available online using the easy self-serve options on Fido My Account? We noticed that you're not using the latest version of your browser. Examples of AGENT words would, therefore, include mummy, daddy, Fido.

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