4G Availability shows the proportion of time Opensignal users with a 4G device have a 4G connection. In Kuala Lumpur we saw the highest regional Games Experience score of 79.4 on Maxis’ network. Maxis also reclaimed the Latency Experience award which it lost to Celcom in our previous report. This model characterizes the exact relationship between the technical measurements and perceived call quality. Unifi was slightly ahead of the pack with a score of 77, giving our users an Acceptable Voice App Experience, meaning they are generally able to comprehend without repetition. This image may not be used for any commercial purpose, including use in advertisements or other promotional content, without prior written consent. A domestic roaming service allows, for example a Celcom customer to remain connected on a Maxis/Digi/U Mobile network, when the Celcom network goes down. This means that our users found the experience “average” and a majority of them noticed a delay between their actions and outcomes in the game. This metric shows the average latency for each operator on LTE connections as measured by Opensignal users. A Poor Voice App Experience signifies that many users were dissatisfied, and perceived distortion, clicking sounds or silence during their calls. The other two national operators — DiGi and Unifi — have remained below 5 Mbps with overall scores of 4.6 Mbps and 2.5 Mbps, respectively. We further delved deeper into 12 states and two Federal Territories of Malaysia, comparing the results of these five operators as well as regional 4G provider Yes. Maxis became the only operator to achieve a Good rating, while Celcom, Unifi and DiGi earned a Fair rating followed by U Mobile, which placed in the Poor category. In the case of slow Internet speeds on your primary line, you could switch to your secondary prepaid SIM, purchase a hourly or daily Internet plan and likely enjoy faster speeds, depending on the choice of your network. Maxis and Celcom were almost neck-and-neck for our Latency Experience award. Despite all these, in 2020, we continue to experience issues like poor mobile coverage/signal, super slow 4G speeds and network outages, across Malaysia. Opensignal’s 4G Coverage Experience metric is a measure of how mobile subscribers experience 4G coverage on an operator’s network. Typical Voice App Experience at a regional level in Malaysia ranged from Poor to Acceptable. U Mobile was the only operator to land in the Poor category (40-65) with a score of 63.4, meaning most of the users found the gaming experience to be unacceptable — the majority observed noticeable delays within games and players often felt lack of controllability over the gameplay. 4G Availability is not a measure of coverage or the geographic extent of a network. +/- numeric values represent confidence intervals. NFCP is a plan that aims to put in place a robust, pervasive, high quality and affordable digital connectivity for the well-being of the people and progress of the country with the following targets: Further information on NFCP can be obtained from NFCP Home Page.

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