IF you're a Virgin Media customer who is affected by an internet, call, TV or mobile outage we explain how to check your service status - and whether you're due compensation.

We have articles, videos and troubleshooting guides to help fix all your WiFi connection problems. The website Downdetector, which measures outages on popular services, is showing an influx of disgruntled Virgin customers today, Monday May 4. Virgin Media has said it is "urgently working" to resolve an issue affecting broadband customers in parts of ... users first began reporting problems with home broadband … If our top tips and tricks haven't helped, find out what other support you can get.

But what happens if there are Virgin Media problems in your area? There are several ways to get in touch with Virgin Media. Find out how to stay connected on the move. But even now, days after the initial issue, many people are struggling to get online.
The site is tracking over 200 reports of problems affecting Virgin’s network with many complaining it is hampering their ability to work from home. Visit our Service status page to run a test against your kit and to check for network outages. Use your account number to run the check: Not a valid account number .

Click here to visit the My Virgin service update website. We’ll show you how to stay connected at home and on the move. The outage comes as millions of people continue to work from home during the coronavirus lockdown. If you love something, you never want to lose it, right?

That’s why we make it our priority to help you get online – and stay online. Virgin Media is part of NTL:Telewest. Run Check .

Broadband Status checked: 00:00 . According to figures published by Virgin Media earlier this month, the lockdown has led to its busiest months of traffic on record.

Mobile/Desktop only wrapper - from Large breakpoint - to No limit breakpoint. Virgin Media has warned ministers that a skills shortage would frustrate plans to upgrade the nation’s broadband if they fail to slash red tape. Find out how to … In this guide we’ll explain where to go to get help from Virgin, including customer service and technical support phone numbers.

( A Downdetector map shows the problem … If you're a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit. Have a look at our top tips to getting back online. (Pocket-lint) - Like all other broadband providers, Virgin Media has its fair share of issues and downtime. What does the Virgin Media-O2 merger mean for the UK? Follow our step-by-step guide to get back online. Virgin Broadband has been down in NN18 since around 7pm Sat 7th Nov. Had a message from Virgin Media to say an engineer is working to fix the problem expected fix 4pm today (8th Nov). How to get £150 off your council tax bill due to coronavirus, Tesco launches early Black Friday deals with up to 40% off Paw Patrol and Babyliss. If you’re a Virgin Fibre customer with Maxit TV, you can get an intelligent WiFi Booster to use at no extra cost.

‘Still happening,’ wrote user @zondajag on Downdetector. By using this site, you agree we can set and use cookies. If you have an issue with your broadband, TV, phone or mobile service you can run a test online via our Service status page. This is usually automatic but regulator Ofcom said back in March that firms don't have to pay compensation during lockdown due to the coronavirus outbreak. Follow our step-by-step guide to get back online. Here are five things to look for in a work laptop, Facebook ‘Secret Conversations’ lets you send protected messages, Covid-19 face masks with valves don’t work, Forget 5G, UK presses ahead with research into 6G, Last week the network provider suffered a crash that it insists was fixed, influx of disgruntled Virgin customers today. Email ... My Virgin Media WiFi is not working.

Comments are subject to our community guidelines, which can be viewed, Virgin Media customers have been left frustrated by outages during lockdown, Welsh village 300 people dig seven miles of trenches to install own super fast broadband, Virgin Media last experienced issues on August 13, customer website, apps, and emails went down, Independent Press Standards Organisation (IPSO). ‘If customers are experiencing individual connectivity issues they can contact our customer service team for assistance.’. Follow the steps on screen to run your test, 4. Ours has been useless for 3 weeks now however your website states that there are no problems in our area? Virgin, meanwhile, has six million cable and TV customers and around three million mobile users. A Virgin Media spokesperson told Metro.co.uk: ‘Our broadband services are running as normal – there is no widespread issue with our network. A spokesman said: "We’re aware that some customers in parts of London are experiencing an issue with their broadband. Viewers in floods of tears over Coca-Cola's Christmas advert - did you cry? If you still want to complain to Virgin Media about an issue with your connection, you can via phone, post or online. Virgin Media last experienced issues on August 13 after its network was hit by a series of outages.

Virgin Media customers around the country are continuing to report issues affecting their broadband connections. I have reset my modem already. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. ", In a further statement posted to Twitter, the company said: "We know this is frustrating and we’re sorry - our teams are urgently working to fix the problem.". Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks. ‘Having a 350M broadband package is useless when it drops out every 5 minutes. You can see examples of more lights and what they mean on the Virgin Media website.

The website has placed Virgin Media in the top spot for its ‘weekly outage top 10’ chart – putting it ahead of Sky which sits in third place. No issues. Internet firms usually pay out £8 for each day broadband and home phone services are not repaired after two full days of no service. Problems connecting to the internet? Virgin Media has approximately 3.2million customers in the UK.

Once you’re test is complete we’ll provide you with further help or put you in touch with the right team. cancelling virgin media problems on ‎23-03-2020 17:43 I appreciate that there are problems with the corona virus hitting call centers, but after loosing my job through the knock on affect of the virus and being an agency worker in the north east.

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